Covid-19 Update

Covid-19 Update

In light of recent updates provided by the Ministry of Health and the NZ Government, all our staff are now working remotely. This does not affect our ability to train or support you. Please continue to contact us via the normal avenues for training and support and we'll be in touch. Apart from our team working from home, it is still business-as-usual for us.

All our training will take place online until further notice. As previously mentioned, online training is on offer at half price. Pre-recorded webinars from 2020 can be found here:

 ∙ Palace Liquid
 ∙ Palace Live/Server

This is an ever-changing situation and we will continue to review our operations based on advice provided.

We have had a few questions about some of our software processes and whether they will still work now that we're working from home. Please be assured that they will, but don't hesitate to reach out if your questions aren't answered below:

FAQ

Q: Will invoices that are emailed to invoices@getpalace.com still get processed through document flow?
A: Yes

Q: Will owner statements still be sent at month-end?
A: Yes

There is nothing that will discontinue as a result of us working from home as all our processes are performed automatically online.

Our main priority going forward is to ensure our team's safety while continuing to fully support our customers. If you have any questions at all, please do not hesitate to get in touch.

Kind regards
Michael Abbott
CEO