November Client Services & Feedback

November Client Services & Feedback

Suggestions? Comments? Tips?

Please send them all through to us for consideration and our team will add it to our ever-growing knowledgebase.

Palace Support would not be where it is without our fantastic team working very hard to assist our users with any queries, no matter how big or small.

Some of the comments received this past month:

happy2

All support staff are very friendly and always seem to solve our issues. - Carolyn

 

happy2

Courtney was extremely patient and understanding when I was struggling to get my head around her answers. She talked me through it and I got it all sorted. Just as Courtney advised. Thanks very much, appreciate your work. - Priscilla

If something goes wrong we jump onto every issue, every query and every review to ensure that it is not only fixed but does not break again.

We encourage everyone to always review our service and send feedback so we know how we can assist you better.

oops100

Am still waiting on a resolution as to why my email address has not been added to your mailing list yet, otherwise everything else is fine. - Gabby

From Gabby’s review, we have confirmed that if an email address is unsubscribed from our newsletters it does become difficult to be placed back on to it from our end, however, we have worked on this and we have created a form that can be used to be placed back onto the mailing list.  If anyone is having a similar issue, the link is here, Palace Newsletter


Response Time

With our bug fixes and enhancements to our software, the wait time to answering requests have remained at a high of 80% of requests being responded to within 30 minutes. Our support desk operates within New Zealand trading hours with support for our Australian clients as well.