Meet the Team


We're a committed and motivated bunch. If you need a hand or want to ask a question we're only a phone call away.

Ange
HEAD OF TRAINING

Ange is the savvy lead of the Training team, she creates, schedules and conducts Palace training to help clients use Palace more efficiently in their business. She has been in the real estate industry for 17 years, 8 of those years have been with property management software in Australia and New Zealand.
FUN FACT: Ange really enjoys riding her motorbike on a nice day, it's a great way to clear the head. It's an approved work vehicle so if clients don't mind her turning up with bike-gear in tow then it's her preferred way to travel.
ORIGINALLY FROM: Auckland, NZ

Mathew
ACCOUNT MANAGEMENT & TRAINER

With over 15 years in the property management industry, Mathew has worked as a receptionist, property manager and finally as an office manager. This has given him a thorough in-depth view of property management requirements - assisting him to help our clients to get the best results from Palace. Mathew attends conferences, conducts Palace demos and assists new clients with their onboarding process before handing them over to the trainers.
FUN FACT: Mathew is a gardener by day and a musician by night!
ORIGINALLY FROM: Victor Harbor, South Australia

Rosie
TRAINER

Rosie trains new and existing clients on how to get the most out of Palace. She facilitates online, one-on-one and group training. Rosie knows how to captivate her audience when hosting webinars & running workshops, not to mention her wacky sense of humour! She's a star at ensuring clients have the best possible experience with Palace.
FUN FACT: Crazy cat lover & has even had her cats join in on webinars!
ORIGINALLY FROM: Wairarapa, NZ

Nick
TRAINER

Nick is a star at teaching clients how to best utilize Palace to make their databases work for them. He worked as a property manager for four years before joining Palace, this experience has given him great insight on how to use Palace and how to optimize processes for property managers.
FUN FACT: Nick mans the #12 position for Grammar Tec U85kg Rugby.
ORIGINALLY FROM: Christchurch, NZ

David
SUPPORT TEAM LEADER

David has an innate talent for customer service, he's the master of 'Turning that Frown Upside Down'. He loves helping his team excel and be the best they can be. His vast experience in the IT industry has helped him gain insight and poise when assisting clients in their time of need.
FUN FACT: David and his twin brother played lots of doubles tennis. The brother was best at serving and David at the net. Every time David had to serve he would pass the honour to his brother, no-one would argue as no-one could tell them apart.
ORIGINALLY FROM: South Africa

Anne
SENIOR SUPPORT

Anne is one of the longest-standing team members at Palace. With a background in banking and the financial sector, she'll analyse, audit and troubleshoot your trust account financial records. She's our financial detective, she will find any input error or fraudulent behaviour, she thrives on the challenge of identifying what has taken place and rectifying the issue.
FUNFACT: Anne loves her dogs and racing around local streets on her E-Scooter.
ORIGINALLY FROM: Auckland, NZ

Jennifer
SUPPORT

With more than four years of property management experience under her belt, Jennifer joined the Palace Support team helping out with any queries that come in. She's since joined the Training team, facilitating workshops, webinars and training new clients. She enjoys the day-to-day variety, in particular the client interactions.
FUN FACT: Jennifer is a massive foodie! She loves trying new restaurants and places to eat.
ORIGINALLY FROM: Lower Hutt, NZ

Jess
SUPPORT

Jessie is brilliant at troubleshooting client's problems. Her slogan 'You break it, I fix it!' is what makes her such an awesome support person. She loves the team spirit within the support team and enjoys being able to learn something new every day working in customer care. Her interest for the property management industry got sparked when she started as a receptionist for one of our client's agencies.
FUN FACT: Jessie is a two-time Australasian/New Zealand Rock 'n Roll Champion!
ORIGINALLY FROM: Hawkes Bay, NZ

Courtney
SUPPORT

Courtney is the cheeky person in the support team, she loves a good laugh when she's not busy helping customers. Her fun-loving and empathetic nature ensures her clients leave her with a smile on their face, it also makes her a great asset in the Health & Safety team.
FUN FACT: Courtney has a Rottweiler dog that is bigger than her!
ORIGINALLY FROM: Wellington, NZ

Lisa
SUPPORT

Lisa has previously worked as a Property Administrator and Tenancy Manager for a social and disability housing provider. At Palace she tests the software updates from the users perspective. She enjoys the investigation side of potential issues the most. 'It is gratifying to find the cause, whether it is a software or process issue.'
FUN FACT: Lisa loves spending time with her 2 young boys and husband. As an active family, they enjoy long bush walks with the dogs, fishing and going out on the boat.
ORIGINALLY FROM: Wellington, NZ

Jane
SUPPORT

Jane is a customer support superstar. She relishes on being able to help clients, so they can get on with their day. With a broad experience in the banking and financial sector, she's a great value to the support team.
FUN FACT: In her spare time Jane loves to Relax
ORIGINALLY FROM: New Zealand

Sneha
SUPPORT

Sneha has always been fascinated by how technology works and the effect of its rapid growth. Her study in Business Management combined with System Technology have been fundamental in her role as software support superstar. She loves helping clients solve their queries from installation to usability issues. She thrives on the teamwork and trust within the support team, even at the busiest of times.
FUN FACT: Sneha loves her Yoga and will practise at every opportunity
ORIGINALLY FROM: India

Natalie
SUPPORT

Natalie is another Support superstar who will pick up the phone to support customers. She worked as a chef and cake decorator but was looking for a career with more growth when she found Palace. She started as a volunteer and enjoyed the company culture so much that she wanted to stay! She loves that Palace is constantly upgrading to make life easier, as well as that the team is willing to change processes to improve performances.
FUN FACT: Natalie and her husband are learning Danish and they would love to raise their future children bilingual.
ORIGINALLY FROM: Wellington, NZ

Remi
SUPPORT

Remi first studied to be a chef and gained some experience in the food industry. When her interest in IT persisted, she decided to continue her studies. Within her role as Support at Palace she's found her perfect combination; utilizing her IT skills whilst enjoying the customer interaction. She loves being able to help clients solve their issues and learn something new every day.
FUN FACT: Remi likes to put her chef skills to the test in her spare time and bake up a storm.
ORIGINALLY FROM: South Africa

Iqbal
IT SUPPORT

Iqbal fixes technical issues for the clients and the team. He says he's the kind of a Doctor who provides a prescription to the issues and performs surgery if needed. With a background in retail, customer service and IT and a love for everything Geeky IT, he loves his role, the team, the mentors and Dominos next door to the office!
FUN FACT: Iqbal loves to dream. He follows 2 thoughts that keep him and everyone around him happy: Keep the dream Alive! & Always Smile - A Smile costs nothing but gives us Everything. :)
ORIGINALLY FROM: India

Jermaine
CONVERSIONS

Jermaine will convert any database to Palace and makes sure your precious data is kept safe. Whether it is from Palace Live or you're joining us from another platform. He started in Support 6 years ago in Upper Hutt and has since moved back to the Bay of Plenty. He enjoys being able to learn from the knowledgeable people around him.
FUN FACT: Jermaine loves his fishing, 'he will catch a Kingfish one day, but most times he only catches a cold!' He's a keen gamer and works hard at F45.
ORIGINALLY FROM: Bay of Plenty, NZ

Allan
PRODUCT DEVELOPMENT MANAGER

Allan and his team work closely with the development team. He project manages the development tasks and software testing for new releases. In the 5 years that Allan has been with Palace he has really appreciated the team spirit, whilst he enjoys the technical challenges and the diversity of the tasks, the people is what makes the job fun for him.
FUN FACT: Did you know Allan has a tattoo of multiple Walt Disney princesses?
ORIGINALLY FROM: Wellington, NZ

Simona
DEVELOPMENT MANAGER

As the Development Manager Simona is in charge of the development team and is responsible for the smooth releases of Palace. She works closely with the support team to assist with client's queries. With a degree in Cybernetics, she has worked as a developer for many years and recently moved to team leadership. She loves being able to work with both fantastic teams in Auckland & Wellington.
FUN FACT: Simona is an avid reader of any genre both fiction and non-fiction, she loves movies and her guilty pleasure is watching Korean dramas.
ORIGINALLY FROM: Romania

Andrew
DEVELOPER

Andrew is the longest standing developer at Palace, he's key at solving problems, fixing bugs and developing new features. He started tinkering and developing at the early age of 12 and has never looked back. He loves the challenges of finding new solutions to optimise the software.
FUN FACT: In his spare time, Andrew enjoys working on and driving cars for his entertainment.
ORIGINALLY FROM: New Zealand

Jiffy
DEVELOPER

Jiffy always has a smile on her face and is always ready to help out if you a hand. Besides being the light of the dev team, she works on adding features to Palace and she manages Palace Live. She loves the awesome teamwork she witnesses time & time again at Palace. 'Everyone has been so supportive and has each other's back. They're truly a pleasure to work with. We work together with such unity, unlike anything I've ever seen before.'
FUN FACT: In her spare time Jiffy likes to cook, play Sudoku or sleep in her big bed.
ORIGINALLY FROM: India

Scott
DEVELOPER

Scott has a great sense of humour and keeps the team spirit high with his innovative quirky jokes, whether it is a clever computer trick he plays out or utilising his Photoshop skills. He works hard to continually improve and update Palace, as well as helping the support team out occasionally.
FUN FACT: Scott spends a lot of time around computers, you can wake him up for a good video game like Dungeon and Dragons. Sometimes he even ventures outside!
ORIGINALLY FROM: Waitakere, NZ

Yan
DEVELOPER

Yan has been working as a programmer for over 5 years, with experience in websites, video games and even drive-thru menu screens. He now works on making Palace run as smooth as possible updating the latest features. He enjoys how every day brings new challenges and puzzles to solve, he loves the Eureka moment when he finds the solution.
FUN FACT: Yan can solve a Rubik's cube in under 30 seconds!
ORIGINALLY FROM: Russia

Saurabh
SOFTWARE AUTOMATION TEST ANALYST

Saurabh designs automation scripts, which help automate the manual process of testing to improve the quality of the product by reducing human errors, minimizing repetition and saving time. At Palace he loves that he's always surrounded by people with a vast amount of knowledge and motivation, creating a perfect environment to innovate, improve and learn new things.
FUN FACT: In his spare time Saurabh loves a game of cricket and table tennis.
ORIGINALLY FROM: India

Renée
MARKETING MANAGER

Renée looks after all facets of marketing from the digital aspects to the things you can actually touch. With a background in graphic design, she has a wealth of experience to call on from broadcasting to digital marketing to print. She loves the variety of work in her role, and really enjoys the company culture at Palace.
FUN FACT: In her spare time, Renée volunteers as a lifeguard for the Red Beach Surf Club and enjoys a good competition on the 4-man doubled-hulled surf canoe.
ORIGINALLY FROM: The Netherlands

Grainne
ACCOUNTS

Grainne's (pronounced Grawnya) is our finance guru; she reconciles bank accounts, sets up new client accounts, ensures all the ins and outs add up so the accounts department is run efficiently, she even waters the office plants. Her favourite weekly task is making sure the payroll is processed on time, so we're all happy.
FUN FACT: Grainne is a Pilates teacher at heart, she's owned her own studio and is still teaching to this day. It allows her to help others improve their health with movement.
ORIGINALLY FROM: England

Chelsea
OFFICE ADMINISTRATOR

Chelsea looks after a huge variety of tasks in the Upper Hutt office, from customer service, support, Health & Safety to Palace Live to Liquid moves. She loves the variety and customer interaction the role gives her. Prior to working at Palace she was responsible for implementing a water and soil management project across a group of 200 farms in the south Island. This has given her a skill-set to help out across the board at Palace.
FUN FACT: Chelsea enjoys working in her veg garden, hunting, fishing and coffee dates with her friends.
ORIGINALLY FROM: Manawatu, NZ

Michael
CEO

Michael and his brother Duncan jointly lead the Auckland office. Michael stays busy running around; helping customers, helping colleagues and putting the ever-changing property management jigsaw together. He has an entrepreneurial mind and likes to explore different avenues to optimise the service Palace delivers.
FUN FACT: Michael does not sit still, he's been learning new skills; surfing and mountain-biking - whilst hoping not to break anything in the process.
ORIGINALLY FROM: South Africa

Duncan
CTO

Duncan oversees the development team & ensures all systems run at peak performance. He's always on the lookout for the latest technology and processes to implement.
19 years ago, while at Auckland University he joined his father Ron at Realbase. Ron had developed an 'older version' of the property management software called 'Realbase Property Management'. Duncan started to develop 'Palace' to replace this version, he even came up with its name.
FUN FACT: Love movies and Sci-fi books
ORIGINALLY FROM: South Africa

Mandy
CHIEF OF CLIENT SERVICES

Mandy has built and leads the team in the Upper Hutt office. She's been with Palace for over 12 years and is continually on the lookout on how to optimize the software for our clients.
FUN FACT: She's a self-proclaimed 'Dog Mad', she owns a dog daycare centre plus takes boarding dogs at home. "I am constantly laughing at their antics. If a small long-haired dash hound finds another dog annoying it will run flat tack on his little legs and bowls into them. It is so funny!"
ORIGINALLY FROM: England

Ron
FOUNDER

Ron founded the original property management software Realbase almost 30 years ago. After arriving in NZ from South Africa with 2 young sons, his wife Jill worked as a real estate agent. They soon realised the need for a good p.m. software. Ron has recently retired and has left his 2 sons to direct the company. Ron is now a passionate golf player.
FUN FACT: 'One year a property manager was late for our meeting, turned out her tenant's dog had bitten the visiting owner, who had to be taken to hospital!'
ORIGINALLY FROM: South Africa