Palace Tip: When a query is sent to support, include items such as a statement or report, if at all possible. A snapshot of an error or a screenshot to help the support team to better assist you in your time of need.

July has two commonly associated flowers; the Larkspur and the Water Lily. With the second half of 2020 officially kicking off, we’re aiming to be like these flowers and have a month full of celebration and endless positivity. With our planned releases up our sleeves, we’ll have plenty to celebrate.

The top 2 Palace user issues encountered in July are...

Our support team recently had an internal Palace training session. We went through many areas of Palace, old and new. With this training, we have learnt some new skills that will help you, our clients, with your queries.

We are all very excited to be able to offer onsite training and workshops once again. With the move to Alert Level 1 this week, we have removed all restrictions that have kept our trainers at home, or in the office.

We’re officially halfway through 2020 and some awesome Palace updates are in the pipeline for you to look forward to.