At the beginning of every month, we review the support tickets we receive. This helps us to identify parts of the software for improving the user experience. The end of the calendar year throws up some special cases which are explained in detail.

Suggestions? Comments? Tips?

We spent the month of January evaluating and fine-tuning our release processes. As a result, there were no major updates, but we can share what we've got coming up.

We hear a lot of confusion throughout the industry when it comes to wanting assistance from support teams and trainers. This isn’t just with us here at Palace, this is with a majority of software providers.

The training team would like to take this opportunity to thank all of our clients for their involvement in training this year.

Where has this year gone? The saying ‘blink and you’ll miss it’ seems to fit very well with 2019 and yet, things are only starting to pick up with Palace as we head into 2020.