Customer Feedback on Support | February

10 February 2021   |   by David Louw

Palace PC Tips:


Let’s say you accidentally closed a tab that you have been using and desperately need to get it back without opening a new one and searching for it. Press and hold CTRL, then press and hold SHIFT and then press the ‘T’ key. Let go and ‘BOOM’ there is your previously closed Tab. This step can be done multiple times in case you closed more than one.


If you want a link to open in a new Tab, simply click on the ‘middle’ mouse button (which is the roller) and your link is in a new Tab.

Is the Knowledgebase not working out for you? Not able to find a solution to your query? Look no further! The Palace Support heroes are here to answer your queries. You may have noticed that our support team has been using Chat to assist on queries. We are still in the early stages – please bear with us while we work through some steps to streamline it.

Some of the comments received this past month:

I’m always a little worried about contacting people when I need help as a lot are not very accommodating and rude!
I never have an issue contacting Palace at all. The staff, in my opinion, are wonderful!!! They make you feel so at ease and don’t make you feel as though you are stupid. Thank you, Palace! – Janine

I Love Palace. I am a newbie in Property Management as an administrator and find Palace easy to use and understand. The customer service great. I have not once had an unanswered question from one of your staff. Easy Peasy! – Lucinda

I dealt with Courtney, who was very helpful and friendly. She was able to help me right away, providing screenshots and instructions. Easy to follow. There was no wait time, with my email/online support enquiry being answered within the hour. Thank you again! – Maddi


We encourage everyone to always review our service and send feedback messages as this helps us to better assist our clients. Should there be something that was missed or something that we could do better we enjoy hearing from you.


The latest tickets I have submitted are unable to be resolved by Palace. – Gabby.


Gabby had lost an inspection in our previous inspection app. We were not able to retrieve the inspection in the cloud or from her device. We have then signed Gabby and the company over to our new Inspection app, which handles inspections with more stability and speed.

If you would like to know more about our new ‘pink’ Mobile Inspection app you can send a request to support.

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Response Times

The wait time to answer requests has climbed to a high of 89% of requests being responded to within 30 minutes. Our support desk operates within New Zealand trading hours with support for our Australian clients as well.