Customer Feedback on Support | June

Customer Feedback on Support | June

Do you have suggestions for new help file articles? Please send them all through to us for consideration and our team will add it to our ever-growing knowledgebase.

While New Zealand is gladly moving down the alert levels, Palace support continues to be at your service from home and in the office!

Have a question? Cannot find a solution in our knowledgebase? Look no further! The Palace Support heroes are here to answer your queries.

Some of the comments received this past month:

happy2

Very quick response, friendly, easy to understand, issue resolved within seconds. Huge thanks. - Hazel

happy2

Very well and promptly responded to all the query emails and support calls. Thank you Palace team :) - Fatema

happy2

The person was patient, gave good easy instructions, as l am not the greatest IT person. Appreciated the support, solving my problem. Helen

We encourage everyone to always review our service and send feedback messages as this helps us to better assist our clients. Should there be something that was missed or something that we could do better we enjoy hearing from you.

oops100

Support for website integration should be available online. - Ryno

Solution:
In Ryno’s case, our tech department had a solution where an API could be set up as we do not integrate with WordPress. However, contact details we sent of a person who has created a plugin for WordPress.


 

Response Times

palace quick response time3

The wait time to answering requests has climbed to a high of 87% of requests being responded to within 30 minutes. Our support desk operates within New Zealand trading hours with support for our Australian clients as well.