Customer Feedback on Support | July

Customer Feedback on Support | July

Our support team recently had an internal Palace training session. We went through many areas of Palace, old and new. With this training, we have learnt some new skills that will help you, our clients, with your queries.

Getting the Most out of Palace Support

When a query is sent to support include items such as a statement or report, if at all possible. A snapshot of an error or a screenshot to help the support team to better assist you in your time of need. The more information that is provided the faster we can help you. Like, what were you wanting to achieve? 

Special Webinar | Getting the Most out of Palace Support

We're running a special webinar on how to get the most out of Palace Support. Do you find support frustrating, are you surprised that others don't? Come and find out what you can do to get the best results from our team.

Getting the Most out of Palace Support, Wednesday, July 15, 1:00 pm NZST | 11 am AEST - Register Now


Cannot find a solution in our knowledgebase? Look no further! The Palace Support heroes are here to answer your queries.

Some of the comments received this past month:

happy2

Very clear and easy to understand. The support agent is very knowledgeable and helpful in my learnings. Thank you. - Rea

happy2

I had an appointment to do with end-of-month with my trainer Ange. But I had to bring my appointment forward, as I had something come up. Ange was able to ask her college who was available to help me sooner. Both trainers were awesome and I feel like I am getting to know the Palace System a lot better. - Patrick

happy2

Your team is amazing even when I'm a bit stressed out. Lee

We encourage everyone to always review our service and send feedback messages as this helps us to better assist our clients. Should there be something that was missed or something that we could do better we enjoy hearing from you.

oops100

I hope that you will be able to add the feature where we can pull through a report with all the properties/owners and the alerts on them. - Mahmood

Solution:
This particular item in on our list for the developers to include in Palace.


 

Response Times

palace quick response time3

The wait time to answering requests has climbed to a high of 85% of requests being responded to within 30 minutes. Our support desk operates within New Zealand trading hours with support for our Australian clients as well.