Customer Feedback on Support | May

7 May 2021   |   by David Louw

The Palace Support heroes are here to answer your queries. What do our clients say about their service?

Some of the comments received this past month:

Really great service from the team over the last month or so. We have had a load of help, and the team has gone above and beyond. – Kate

Super fast and clear response to my enquiry. Thank you. – Cody

Palace always gets back to me as a client promptly and efficiently and assists to resolve issues, (even when it was my stupidity as it was this time!). Thank you very much. – Mishael

We encourage everyone to always review our service and send feedback messages as this helps us to better assist our clients. Should there be something that was missed or something that we could do better we would also like to hear from you.

Palace was prompt responding on 29 April but the issue still hasn’t been fixed yet as of the 4th May. Still waiting for the developers to fix the app for android users but I must say that communication around the issue has been very good. – Kirstin

Solution:

The issue Kirstin is referring to is being worked on and tested. Once the build has been successfully checked it will be released to Google Play Store where it will be available to download and update.

Response Times

The wait time to answer requests has climbed to a high of 87% of requests being responded to within 30 minutes. Our support desk operates within New Zealand trading hours with support for our Australian clients as well.


Tips & Tricks from the Support Team

PC Tip

Windows + D
If you need all programs minimized – including the program you’re currently on – then hit Windows and D. This will bring you back to the desktop.

Knowledge Base

Is the Knowledgebase not working out for you? Not able to find a solution to your query? Look no further! The Palace Support heroes are here to answer your queries. You may have noticed that our support team has been using Chat to assist with queries.

Mobile Inspection App

Palace Mobile App Icon

If you would like to know more about our new ‘pink’ Mobile Inspection app you can send a request to support.

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