December Client Services & Feedback

December Client Services & Feedback

Suggestions? Comments? Tips?

Please send them all through to us for consideration and our team will add it to our ever-growing knowledgebase.

Have a question, “How do I…?” or “Why does this…?” or “Where do I find…?”

The Palace support team is here to answer those questions and any other queries. No matter how big or small the issue may look, we are here to help.

Some of the comments received this past month:

happy2

Very attentive support personnel and they know the product. Also very patient people... - Rondelle

 

happy2

I've got excellent service, quick response, knowledgeable and solve the problem in no time. I learned how to solve it next time. Great service in my opinion. - Cathy

 

happy2

Always so quick in responding, always so helpful and knowledgeable - it's good to have such confidence in you - Thanks. - Maureen

 Every now and again a bug creeps into the system and disrupts things. We absolutely love these amazing reviews and also ask for anything that may not be amazing.

We encourage everyone to always review our service and send feedback so we know how we can assist you better.

oops100

Took a while to resolve the problem, but was eventually resolved. - Janine

In Janine’s case, this did take some time to rectify. We had to dig deep and with the support from our developers, we corrected the issue. Before we could confirm the repair worked we had to do extensive testing to ensure that it was a permanent fix and when that was confirmed Janine was informed of the resolution and the case was solved.


Response Time

The wait time to answering requests has climbed to a high of 85% of requests being responded to within 30 minutes. Our support desk operates within New Zealand trading hours with support for our Australian clients as well.