May Client Services & Feedback

May Client Services & Feedback

Suggestions? Comments? Tips?

Please send them all through to us for consideration and our team will add it to our ever-growing knowledgebase.

Meh, Covid-19, we've got this. Support is still here, and we've still got your back.

Some of the comments received this past month:


Immediate support when I placed the request which allowed me to fix whatever I needed and move onto other stuff. Thank you. - Lessy


Because it doesn't matter who is on the other end of the phone, they are always fantastic and knowledgeable, efficient and friendly and really, what else is there :-) - Maureen


The service is always good, friendly staff who can always fix any issues I have. Robyn

We encourage everyone to always review our service and send feedback messages as this helps us to better assist our clients. Should there be something that was missed or something that we could do better we enjoy hearing from everyone.


I haven't received a reply yet. - J

In J’s case, the replies were sent but could be found in the inbox. When found it looked like it had already been viewed and turns out the final answer was at the end of the thread with all the history of the previous conversation. Filters were checked as well and all appeared to be in order.


Response Times

palace quick response time3

The wait time to answering requests has climbed to a high of 84% of requests being responded to within 30 minutes. Our support desk operates within New Zealand trading hours with support for our Australian clients as well.