Updates from the Support Team

10 November 2021   |   by David Louw
Palace Support News November 2021

Palace Support Tech Tip

I have some photos that are showing incorrectly on my computer. Some are horizontal and others are vertical. How can I bulk rotate them?

  1. On the computer open File Explorer.
  2. Go to the folder where your source images are saved.
  3. Select all the images that you want to batch rotate.
  4. Right-click on the selected images.
  5. Press the Rotate right or Right left option.

Knowledgebase

Our Knowledgebase is constantly being updated to assist you in your query. Give it a go. Browse through the article library as you may find a solution either in written form or as part of a webinar or recorded video. If you are not able to find the answer there our Palace Support heroes are here to help.

Feedback on the Support Team

Some great feedback was received this past month:

 

Your team is absolutely amazing they have been so helpful and I’m impressed with the quick response time to queries. Thanks Palace Team! – Suzanne

We have just moved from 8 years with Palace Live to Palace Liquid which is fantastic! – Adrianne

The excellent service that is offered when I need them, offering a good result, they are always there when needed at any time during the day. – Lynley

We encourage everyone to always review our service and send feedback messages as this helps us to better assist our clients. Should there be something that was missed or something that we could do better we enjoy hearing from you.

 

Issues uploading to Trade Me. – Roberta

Solution:

We have an article in our Knowledgebase that runs through the configuration that is done in Palace in order to advertise to Trade Me. The article is called Trade Me Upload from Palace – Advertising on Trade Me

If there are interruptions in Palace services a newsletter will be sent to inform clients of the issue and once rectified another newsletter will be sent.

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Response Times

The wait time to answer requests has climbed to a high of 89% of requests being responded to within 30 minutes. Our support desk operates within New Zealand trading hours with support for our Australian clients as well.